Khalid, B. (2024) | pp. 382-401
Abstract
The rise of digital technology and social media platforms has made traditional marketing approaches less effective in capturing the attention of the tech-savvy Generation Y. There has been an increased interest in guerrilla marketing tactics, which employ unconventional strategies to engage consumers. This study investigated the impact of guerrilla marketing, brand image, and brand awareness on the purchasing decisions of Generation Y consumers. The study adopted the Hierarchy-of-Effects Theory and conducted an empirical study the following constructs: viral marketing, ambush marketing, buzz marketing, street graphics marketing, brand awareness, brand image, and purchase decision. Data was collected from 442 Generation Y respondents in Thailand. Confirmatory factor analysis was used to analyse the model and construct's reliability. At the same time, the partial least squares structural equation modelling technique was adopted to explore the relationship of the study constructs. The results indicated that the purchase decision of Generation Y was significantly influenced by ambush marketing, buzz marketing, and street graphics marketing. The research revealed that brand image and brand awareness exerted a substantial impact on purchase decisions and served as key mediators in the relationship between guerrilla marketing and purchase decisions among Generation Y. The study emphasised the importance of guerrilla marketing techniques and leverage of the power of social media to influence purchase behaviour. Marketing managers should consider these techniques to attract Generation Y.
guerrilla marketing
brand image
brand awareness
generation Y
purchase decision
DOI: 10.2478/mmcks-2024-0017
Karacsony P., Czokolyova, A., Mura, L. and Streimikis, J. (2024) | pp. 402-418
Abstract
The economic crisis of recent years has had a significant impact on the well-being of employees at work. The coronavirus that appeared in 2019 and the economic crisis have become one of the most powerful influencing factors in terms of workplace well-being. The actuality of the topic is given by the fact that the effects caused by the coronavirus crisis have still left a noticeable impact in many areas of working life. The primary goal of the study was to analyse the workplace well-being in Slovakian small and medium-sized enterprises. The methodology of the research was a questionnaire survey, interviewing a total of 772 employees in 2023. According to the research hypothesis, a significant correlation can be shown between workplace anxiety, nervousness, and sadness (negative emotions) and the achievement of workplace well-being. The obtained results support the correctness of the hypothesis that there is a significant correlation between the prevalence of negative emotions and the achievement of well-being at work. The results also showed how the order of the elements of the negative emotional factor affects the achievement of well-being at work: first of all, sadness at work, then anxiety at work, and finally nervousness at work, had an impact on the development of job satisfaction.
workplace
well-being
economic crisis
employee
Slovakia
DOI: 10.2478/mmcks-2024-0018
Matic, R.M., Todorovic, N., Milovanovic, I.M., Stajer, V., Banjac, B., Popovic, S. and Manojlovic, M. (2024) | pp. 419-440
Abstract
The COVID-19 pandemic caused unpredictable times and led to changes in tourism, sporting society, and events organisations. Sports events were postponed or cancelled. Indeed, there was a need to reconstruct the event circumstances for safety reasons. Therefore, this study aimed to provide insights into relationships between sports event quality, satisfaction, and behavioural intentions (repeated destination visits, positive word-of-mouth communication) during the implementation of COVID-19 security risk measures. The sample included 150 athletes from the U23 World Wrestling Championship organised in Belgrade, Serbia, in 2021. The sport event quality, satisfaction, and behavioral intentions were measured with a questionnaire. The proposed model was assessed using a confirmatory factor analysis with structural equation modeling using Smart PLS, SPSS, and AMOS. Results revealed a significant direct effect of the sport event quality (core dimension) and an indirect effect across satisfaction (tangibles and COVID-19 risk measures) on the athletes' behavioural intentions. As wrestlers lived in a "bubble" and competed without spectators during the competition, it is not a surprise that the core dimension of service quality, including the competition itself, the opening ceremony, organisation, time schedule, medal ceremonies, and the total quality of the event, has a significant impact for wrestlers' likelihood of coming back to the city or the country and to recommend the destination to others. This study contributes to advancing the general scientific knowledge concerning understanding sports events from the aspect of sports tourism and event organisation, especially in the post-COVID-19 era.
event quality
behavioural intentions
satisfaction
COVID-19 security measures
event organisation
DOI: 10.2478/mmcks-2024-0019
Zamecnik, R. (2024) | pp. 441-470
Abstract
The main goal of this article is to provide an overview of the use and characteristics of intelligent systems and neuroscience tools applicable in the field of contemporary advertising. The newly emerging field of computational advertising is undergoing dynamic development, and this concept is now placed in the context of advanced intelligent systems, artificial intelligence, and virtual reality. According to the specified parameters, a systematic literature search of scientific publications was carried out and subsequently evaluated. The research questions are focused on the identification of intelligent systems and current consumer neuroscience tools finding application in the current trend of computational advertising. It follows from the processed systematic literature review that there are currently a number of intelligent systems and also a number of tools in the field of consumer neuroscience that can find application within the broader concept of computational advertising. These more or less intelligent systems and neuroscientific tools are already affecting all phases of the advertising life cycle. At the same time, a number of ethical issues associated with the use of both these technologies and tools have been found, which still need to be explored. The article attempts to fill the gap in the lack of literature dealing with this issue. Last but not least, the article contains a critical view of these new technological possibilities and also describes a number of new ethical challenges arising in this area.
intelligent systems
consumer neuroscience
computational advertising
artificial intelligence
ethical concerns
DOI: 10.2478/mmcks-2024-0020
Fonseca, L., Oliveira, E., Pereira, T. and Sa, J.C. (2024) | pp. 471-497
Abstract
The United Nations Sustainable Development Goals (SDGs) outline a global agenda for sustainable development, but need more detailed implementation guidelines for businesses, particularly Small and Medium Enterprises (SMEs). Given their limited resources, SMEs face significant challenges in adopting sustainability practices aligned with the SDGs. This study explores the potential of ChatGPT, a large language model, to assist SMEs in overcoming these challenges. The research introduces a ChatGPT-aided framework through a novel methodological approach to help SMEs develop sustainability roadmaps, engage stakeholders, and identify key sustainability goals, risks, opportunities, and Key Process Indicators (KPIs). The case study of an SME in the electronic measurement equipment industry is used to validate the framework. The findings, corroborated by a Focus Group with the participation of academics and SME top managers, demonstrate the framework's potential to enhance SME sustainability practices, contributing to academic discourse and offering practical insights that will inform and empower industry stakeholders. Furthermore, several actions are presented to respond to concerns about the accuracy and reliability of AI-generated recommendations. Finally, future research should seek to validate the proposed framework across a broader range of industries and SME contexts and assess this methodology's application with organisations other than SMEs.
ChatGPT
sustainable development
Sustainable Development Goals
stakeholders' engagement
small and medium enterprises
DOI: 10.2478/mmcks-2024-0021
Keller, V., Printz-Marko, E. and Ercsey, I. (2024) | pp. 498-519
Abstract
The most common health-related apps are lifestyle apps, i.e., fitness, nutrition, diet, and meditation apps, which account for half of all m-health apps on the market. Mobile app-based interventions have been shown to be effective in improving diet-related health outcomes. The aim of this study is to map the usage patterns of lifestyle apps (fitness, diet, and relaxation apps) and identify the role of each factor in the usability of MAUQ (m-Health App Usability Questionnaire) factor - ease of use, interface satisfaction, and usefulness - in overall satisfaction. Data were collected through an online survey in Hungary with 348 users of various lifestyle applications, i.e., fitness (30.2%), nutrition (31.3%), and mindfulness (38.5%) apps. Respondents showed a preference for free apps over paid ones and predominantly used iOS operating systems. The partial least squares structural equation modelling (PLS-SEM) method was used to identify the role of usability dimensions in overall satisfaction. The satisfaction of lifestyle app users is positively influenced by 'Ease of Use' and 'Interface and Satisfaction'. However, effectiveness (positive physical and mental health outcomes) negatively influences satisfaction. Research can be particularly useful for app developers, as usability and design (features) play a particularly important role in satisfaction, so these are primary considerations in development.
lifestyle apps
ease of use
interface and satisfaction
effectiveness
usefulness
MAUQ
general satisfaction
DOI: 10.2478/mmcks-2024-0022
Busu, C., Busu, M., Goia, S. and Nedelcu, C.A. (2024) | pp. 520-537
Abstract
The growing importance of sustainable energy sources, driven by environmental concerns and energy security, has led to increased interest in the biomass sector's impact on economic growth. This study employs multiple linear regression analysis to examine how the biomass sector influences Romania's economic landscape. The aim of this research is to unravel the sector's dynamics, understanding its contribution to the national economy, and exploring its potential in advancing sustainable development objectives. A comprehensive literature review delves into past studies probing the relationship between the biomass sector and economic growth, with an emphasis on the Romanian context. Key economic indicators and variables are identified and included in the regression model. The empirical analysis is based on data obtained from various sources, allowing for a robust examination, and the results of the multiple linear regression analysis reveal significant insights into the dynamics of the biomass sector's impact on economic growth in Romania. Furthermore, potential confounding factors are considered, and their influence on the findings is discussed. The paper also includes a stakeholder analysis for using black pellets as the biomass option of choice in the energy sector. Contributing to existing knowledge, the research sheds light on Romania's biomass sector specific context, while discussing practical and policy implications, and offering guidance to stakeholders and policymakers in sustainable energy and economic development. Emphasising the pivotal role of biomass in economic growth, the study underscores the need for informed decision making and policy development to nurture this sector in Romania.
biomass sector
economic growth Romania
Multiple Linear Regression Analysis
Sustainability
Renewable Energy
Environmental Impact
DOI: 10.2478/mmcks-2024-0023
Cristescu, A., Stanila, L., Vasilescu, M.D. and Munteanu, A.M. (2024) | pp. 538-554
Abstract
Labour costs are a fundamental component of production expenses, significantly impacting both the quantity and quality of output. This study explores the determinants of labour costs within EU member states that have implemented minimum wage policies over the past two decades. The research technique includes a comprehensive panel analysis of EU member states to identify significant variables influencing labour costs, as well as cluster analysis to discover underlying patterns across the nations under examination. Our findings reveal that higher minimum wage levels, higher employment rates, increased labour productivity, and greater trade openness are positively correlated with higher labour costs. Specifically, increases in these variables lead to higher wages and a broader tax base, while greater trade openness results in elevated labour costs due to expanded market opportunities. Conversely, gross fixed capital formation negatively affects labour costs, as investments in production assets tend to reduce labour requirements or hours worked. The cluster analysis led to the identification of three distinct groups. The first cluster consists of well-developed economies with modest labour cost increases and average minimum wages. The second cluster includes countries with substantial labour cost increases, low minimum wages, and significant productivity gains. The third cluster features nations with high minimum wages and high employment rates. This paper contributes to the field by highlighting the complex interplay between labour costs and economic factors, offering insights for decision-makers to tailor macroeconomic and company-level strategies to specific local conditions. The findings emphasise the importance of balancing wage policies with sustainable economic development to enhance competitiveness while ensuring fair labour conditions.
labour cost
minimum wage
employment
labour productivity
panel data
cluster analysis
European Union
DOI: 10.2478/mmcks-2024-0024
Sembel, J.S., Widjaja, A.W. and Antonio, F. (2024) | pp. 555-578
Abstract
Commonly used research models analysing technological adoption, such as the Technology Adoption Model, Theory of Planned Behaviour, and Unified Theory of Acceptance and Use of Technology, mostly emphasise technology-related variables. In the context of mobile stock investment application adoption, this study extends the existing technological adoption models by adding digital financial service-related variables. The purpose of this study is to investigate the main determinants of mobile stock investment application adoption in emerging countries, specifically in Indonesia. The study deployed a quantitative type of research with an online survey questionnaire by recruiting 256 respondents of stock investors who have used mobile applications for a minimum of one year. Data was analysed using partial least squares structural equation modelling (PLS-SEM) with advanced analysis tests. The results confirm the significant influence of performance expectancy, finfluencers, perceived financial risks, perceived financial benefits, perceived technology security, financial literacy, and e-reputation on adoption behaviour. The results also find a significant influence of adoption behaviour on the intention to recommend. Meanwhile, effort expectancy and facilitating conditions were insignificant toward adoption behaviour. These findings signify that the comprehensive research model could contribute to enriching studies on adoption of the mobile technology by extending TPB and UTAUT with specific variables related to stock investment and its impact on the intention to recommend the applications. Finally, the implications of the proposed new model for future research and FinTech practice are discussed.
mobile application adoption
stock investment
intention to recommend
finfluencers
perceived financial benefits
financial literacy
DOI: 10.2478/mmcks-2024-0025