Volume 19 (2024) - Publications

Issue 1 (No. 1)

Migration of health workers: key findings from Romania [*1]

Boboc C., Ghita S.I., Vasile V. (2024) | pp. 1-14

Abstract

The migration of medical staff results in the diminution of human resources in the health sector, undermining the capacity of developing countries' health systems to provide medical services equitably. Various factors, such as economic, professional, political, social, or personal considerations, contribute to the decision of health workers to emigrate. This paper's primary objective is to analyze the prevailing trends in the migration flows and stocks of physicians and nurses, with a focus on identifying the principal pull factors of migration. The preferred destination countries for Romanian health professionals include the UK, Germany, France, and Italy. Notably, Germany stands out as a leader in health care professionals' migration flows, characterized by two distinct migration periods: the first featuring exceptionally high levels of physician migration and the second marked by increasing levels of nurses' migration. Through panel data regression analysis, we have established that the pull factors for physicians differ from those for nurses. For physicians, the presence of a Romanian community of health professionals in the destination countries is crucial, whereas for nurses, the development level of the destination country holds top importance.

migration health care workers panel data principal component analysis cluster analysis

Positive emotions influencing consumer shopping behavior on e-commerce platforms

Cuong, D.T. (2024) | pp. 15-31

Abstract

E-commerce has become an integral part of people's daily lives due to the extensive use of the Internet. Moreover, customers' positive emotions are the good feelings that a person has because of their mood or good circumstances. These can include happiness, love, liking, pleasure, or joy. This study proposes to provide an analytical framework that includes factors (sales promotion, hedonic shopping motivation, and personalization) that affect positive emotions, which in turn affects the customers' intentions to make purchases and their actual behavior within the context of e-commerce platforms. This study used the cognitive emotion theory and emotion-action tendency connection as a theoretical framework. Convenience sampling was used in an online survey to collect data from 294 clients. The findings discovered that consumers' positive emotions in e-commerce platforms in Vietnam were affected favorably by key factors such as sales promotion (β = 0.502), hedonic shopping motivation (β = 0.217), and personalization (β = 0.207). Out of these factors, sales promotion (β = 0.502) was found to have the most favorable impact on customers' pleasant feelings. In the same way, customers' pleasant emotions (β = 0.758) had a strong positive influence on their inclination to shop. Furthermore, their shopping intention (β = 0.822) also had a considerable positive influence on their behavior. The study's results may help online retailers fully understand the determinants that affect customers' pleasant feelings, shopping intentions, and behavior. With this knowledge, online stores will be able to improve how they sell products.

positive emotions shopping behavior cognitive emotion theory sales promotion hedonic shopping motivation personalization shopping intention

Fostering sustainable entrepreneurial intention: the role of institutional factors [*2]

Koe, W.L., Nordin, N.M. and Othman, R. (2024) | pp. 32-50

Abstract

Sustainable entrepreneurship (SE) is crucial in achieving the 17 sustainable development goals (SDGs). However, many micro-, small- and medium enterprises (MSMEs) in Malaysia are still considered conventional businesses; therefore, it is necessary to transform them into sustainable enterprises. The initial step is to build up their intention towards SE. However, studies pertaining to SE intention are still considered low. Therefore, this study examined the influence of institutional factors on SE intention among Malaysian MSMEs. The institutional model was employed in identifying the influencing factors, namely governmental actions, social norms, and time orientation. A quantitative research method was employed. The sample was selected using proportionate stratified sampling. A total of 342 owner-managers of manufacturing MSMEs were surveyed using an online self-administered questionnaire. The collected data was analyzed through partial least squares-structural equation modeling (PLS-SEM). The results revealed that governmental actions, social norms, and time orientation were significant in influencing SE intention positively. It could be concluded that components in the institutional model should not be neglected in fostering SE intention. This study shed light on the applicability of institutional theory in studying SE intention and pointed out the crucial factors that should be taken into consideration when encouraging MSMEs to embark on SE.

sustainability intention business entrepreneurship institutional

Psychological harassment at work in Hungary and Slovakia [*3]

Bencsik A., Poor J., Juhasz T. (2024) | pp. 51-72

Abstract

Bullying, harassment, and sexual harassment in the workplace are not new issues; they have always existed in various forms. Recent studies have highlighted their impacts on workers and their well-being at work. However, the perception of these problems differ across the United States, Europe, and Asia. These differences are reflected not only in terms of sensitivities, workplace policies, and relevant laws, but also in the language/vocabulary used to designate the same. Psychological harassment is a bitter issue for many who are affected by it. Unfortunately, it remains a less popular topic in academic research. This may be due to the sensitivity associated with the topic, the possible shame and value judgements of those involved, and the myriad cultural differences that complicate its perceptions. This study deals with the characteristics of psychological harassment in workplaces across Hungary and Slovakia. It addresses the following questions: How are the sources of psychological bullying perceived in the two countries, how do victims tolerate the abuse they are subjected to, and what factors influence the same. The study also examines whether the company's tools for combating psychological bullying in the workplace have an impact on an employee's decision to leave the organization as a result of mobbing. It conducted quantitative surveys involving 500 Hungarian and 108 Slovakian employees. The results were analyzed by the authors using SPSS version 28 with univariate and multivariate statistical methods. Frequency analysis, ANOVA, T-test and factor analysis, among others, were performed. The results show that the perception of the sources of psychological bullying and the tolerance of the related phenomena depend on a number of personal factors. However, the tools that firms use to deal with mobbing do not necessarily play a determining role in an employee's decision to leave their workplace following psychological harassment.

mobbing leaving the workplace psychological harassment workplace including Eastern and Central Europe cooperation

The Greek economic crisis and its impact on the national health system

Karamanis, C., Kolias, G., Triarchi, E. and Malescou, C. (2024) | pp. 73-92

Abstract

The Greek economic crisis produced severe economic and social outcomes. A massive rescue package was conditional on implementing a Memorandum of Economic and Financial Policies agreed upon between the Greek government and the EU, European Central Bank, and the International Monetary Fund. The extremely austere fiscal consolidation and the structural reforms accompanying the Greek Economic Adjustment Programmes reduced the country's GDP. Implementing the austerity policies on the Greek National Health System, which was already facing structural problems, reduced the quality and availability of public health care services. This paper investigates the impact of the GDP change on public healthcare expenditures (HCE) from 2000 to 2018. The empirical analysis reveals a statistically significant positive correlation between the GDP per capita and public healthcare expenditure (HCE) from 2000 to 2014 while the effect of GDP on HCE after the 2015 remains unchanged. This paper contributes to the field's literature since it determines the impact of GDP on public HCE, specifically matched with empirical results to derive conclusive answers.

National Health System (NHS) Healthcare expenditures (HCE) economic crisis government Greece

Resistance to technological innovation and brand equity in the banking sector

Lopez-Rodriguez, C. E., Sandoval-Escobar, M. and Sepulveda Maldonado, J. A. (2024) | pp. 93-112

Abstract

Consolidating strategies in the banking sector to reduce the impact of resistance barriers to technological innovation can bring brands closer to older people, thus reinforcing the brand value of banking institutions; therefore, the objective of this research was to identify the incidence of resistance barriers to technological innovation on the dimensions of brand equity in the banking sector by elderly people. For this purpose, a descriptive correlational study was developed with 502 elderly people living in the city of Bogota, Colombia, aged between 60 and 80 years old. Data collection was carried out using a questionnaire applied in person, which was adjusted and validated based on the information obtained. The questionnaire assessed brand equity components of brand image and awareness, brand associations, perceived quality and performance, and brand loyalty, and included items to assess psychological and functional barriers. A confirmatory factor analysis and structural equation modelling were developed for the different barriers of resistance to technology and for the dimensions of brand equity, identifying that the different types of resistance to innovation affect only the dimensions of brand awareness and brand importance. The results lead to the conclusion that elderly people experience different barriers to using the technological applications of their banking products and that the design of these applications must consider them in order to achieve or maintain brand recognition in this segment, as well as to achieve true financial inclusion for elderly people.

technology resistance psychological barriers usability brand equity seniors banking sector

Managing big data and blockchain for enterprise internationalization process: Mediating role of dynamic accounting system capability

Pham, H.Q., Vu, P.K. (2024) | pp. 113-157

Abstract

This study develops and confirms a model that examines the relationship between Big Data Analytics Capabilities (BDAC), Blockchain Technology (BT), and Internationalization Process (IP). It also requires various efforts to explore how Dynamic Accounting Information System Capability (DAISC) mediates the interconnections between BDAC, BT, and IP. This study focuses on small and medium enterprises (SMEs) in Vietnam, which are widely recognized as crucial to the Vietnamese economy. The current research utilized the hypothetico-deductive method. The proposed model's hypothesized linkages were based on a comprehensive evaluation of relevant literature and investigations. The statistics database was created using a paper-and-pencil survey distributed to 612 accountants in SMEs in southern Vietnam utilizing the convenient and snowball sampling technique. A covariance-based structural equation modelling approach was used to assess the measurement and structural models in this research due to its ability to offer a strong foundation for analyzing intricate linkages within a research framework. The outcome confirmed the significant and positive relationships between BDAC, BT, and IP. Concurrently, these relationships were partially influenced by DAISC. The practitioners would greatly benefit from detailed insights on the findings, as they would provide guidance on how to identify and take advantage of the growth opportunities afforded by digital technology. Moreover, the observations could provide policymakers with new insights on necessary policy measures to support the application of digital technologies and encourage the implementation of a dynamic accounting information system, which could result in significant benefits in the future.

dynamic accounting information system big data analytics internationalization Small and Medium Enterprises

Data Quality Annotations - Issue 1

  1. [*1] DOI 0001 (Boboc et al.): Source DOI missing hyphen (mmcks2024-0001), corrected to mmcks-2024-0001.
  2. [*2] DOI 0003 (Koe et al.): Source citation line lacks "DOI:" prefix before the identifier.
  3. [*3] DOI 0004 (Bencsik et al.): Source citation line contained incorrect title "Migration of Health Workers: Key findings from Romania" copied from paper 0001. Correct title "Psychological harassment at work in Hungary and Slovakia" used from the bold heading.

Issue 2 (No. 2)

Emoji driven crypto assets market reactions [*4]

Zuo, X., Chen, Y-T., and Hardle, W. K. (2024) | pp. 158-178

Abstract

In the burgeoning realm of cryptocurrency, social media platforms like Twitter have become pivotal in influencing market trends and investor sentiments. In our study, we leverage GPT-4 and a fine-tuned transformer-based BERT model for a multimodal sentiment analysis, focusing on the impact of emoji sentiment on cryptocurrency markets. By translating emojis into quantifiable sentiment data, we correlate these insights with key market indicators such as BTC Price and the VCRIX index. Our architecture's analysis of emoji sentiment demonstrated a distinct advantage over FinBERT's pure text sentiment analysis in such predicting power. This approach may be fed into the development of trading strategies aimed at utilizing social media elements to identify and forecast market trends. Crucially, our findings suggest that strategies based on emoji sentiment can facilitate the avoidance of significant market downturns and contribute to the stabilization of returns. This research underscores the practical benefits of integrating advanced AI-driven analyzes into financial strategies, offering a nuanced perspective on the interaction between digital communication and market dynamics in an academic context.

emoji LLM VCRIX crypto bitcoin

Eco-chic or trendy-chic? Decoding consumer preferences in sustainable and fast fashion across the EU

Apetrei, A., Constantin, M., Deaconu, E.-M., Dinu, M., Patarlageanu, S.R., Petrescu, I.-E. (2024) | pp. 179-210

Abstract

The ongoing transformation of the fashion industry is driven by an increasing focus on sustainability, ethical practices, and responsible consumer behavior. Simultaneously, social media platforms have emerged as influential forces in this field, shaping fashion trends and consumer preferences. Despite a substantial body of literature investigating consumer preferences between fast and sustainable fashion, a gap in understanding the intricate relationship between fashion preferences, socio-economic profiling, and social media engagement is evident. Thus, this research was aimed at comparatively decoding EU consumers' preferences for fast fashion against sustainable fashion by exploring the interplay of demographic factors – age, gender, and geographical location – on fashion preferences, as expressed through the digital engagement with fashion-related content on the Meta social platforms. The research methodology implied resorting to logistic regression analysis, aiming to uncover the underlying patterns that fundamentally characterize consumers' preferences for fashion in the EU. The results provide novel insights into how digital engagement with fashion-related content can act as a barometer for regional fashion identities and preferences, useful for the identification of both convergence and inflection points. Moreover, findings offer a robust foundation for crafting strategies that promote sustainable fashion practices, tailored to specific EU age, gender, and location demographics, by leveraging the insights gained about EU consumer preferences.

fashion industry sustainability consumer preferences social platforms demographic trends consumer profiling sustainable development

Assessing the influence of inspirational value on experience quality and electronic word-of-mouth in non-formal music education settings in Indonesia

Purnama, T., Antonio, F., Berlianto, M.P. (2024) | pp. 211-232

Abstract

Non-formal music courses are currently experiencing rapid development in emerging countries, many young people are voluntarily taking music courses in addition to their formal education. With the increasing number of music courses, the level of competition is getting tougher putting marketing issues upfront. Unfortunately, research on consumer experience in the setting of marketing music courses owned by private parties is still limited. This study focuses on the examination of positive electronic word-of-mouth (EWOM) behavior which supports the business performance from experience quality in music education institutions. To that end, this study applied the theory of perceived value and added a new proposed variable "inspirational value" to the combination of epistemic, emotional, sensorial, and social values. This quantitative survey study aimed to analyze the influences of perceived value on the experience and further the positive EWOM among music school students. Over two months, data was collected from 176 students of two music courses, to then be analyzed using the PLS-SEM method. As a new concept, inspirational value was determined as distinct from emotional value, where it more on appeals and driving factors arising from future orientation. The findings of the study emphasize the significance of sensory value in improving experience quality, followed by inspirational, epistemic, and emotional values. Furthermore, this study suggests that music courses should focus on creating inspiring, emotionally resonant experiences to foster positive EWOM that can support the marketing activity.

Positive EWOM experience quality inspirational value non-formal music course digital marketing consumption value

Unveiling the key determinants and consequences of Virtual Reality in the immersion experience

Guo, H., Khan, A., Hsu, C.-W., Chen, S.-C. (2024) | pp. 233-255

Abstract

In recent years, there has been significant advancement in virtual reality (VR) technology development. VR headsets have become lighter, offer higher resolution, and possess more powerful computational capabilities. Previous research has indicated that the level of immersion in operating technological products can positively impact user experiences. This study explores the effects of interaction, vividness, embodiment, and media novelty on immersion, perceived usefulness, satisfaction, and continuance intention. This study collected data from 150 users of virtual reality devices with the help of a survey methodology and analyzed the data with the help of the Partial Least Square – Structural Equation Model (PLS-SEM) technique. The results indicate that interaction and vividness do not directly influence immersion. However, embodiment and media novelty indirectly affect perceived usefulness, satisfaction, and continuance intention by increasing immersion. Our findings underscore the importance of embodiment and media novelty for users in virtual environments. When users can experience a genuine sense of embodiment and novelty in the virtual environment, their perception of usefulness, satisfaction, and intention to continue using VR is enhanced. These results provide valuable guidance for designing and applying virtual reality, aiming to improve user experiences and continuance intention. This study contributes to analyzing the antecedents and consequences of immersion and offers insights that can assist academic research, VR-related development, and businesses' marketing efforts.

Interaction Vividness Embodiment Media Novelty Immersion Perceived Usefulness Satisfaction

Navigating waiting situations at retail checkouts: associated emotional discomfort and its impact on shopping satisfaction

Pallikkara, V., Pinto, P., Hawaldar, I.T. (2024) | pp. 256-274

Abstract

Waiting is a ubiquitous constituent of many purchase situations. This research investigates the emotional discomfort experienced by customers visiting retail stores in India throughout the checkout process, focusing on three distinct phases: before joining the queue, while waiting, and during billing. The study examines the circumstances and underlying factors that lead to emotional discomfort among customers while they wait at the checkout counter. A cross-sectional survey involving 385 participants was undertaken to evaluate perceptions related to the waiting experience. Structural Equation Modeling (SEM) was utilized to validate the conceptual model. The study uncovers diverse contributors to emotional discomfort during queueing, such as extended wait times, physical constraints, and perceived time prolongation, highlighting the multifaceted nature of this experience. Notably, the absence of a significant link between emotional discomfort and overall satisfaction implies that, while emotional discomfort is a factor, other elements such as pricing, promotions, and product offerings may exert a more significant influence on customers' comprehensive satisfaction assessments. The research makes a significant contribution by shedding light on the challenges associated with prolonged waiting times at checkout counters in multi-brand food and grocery retailers. The results provide valuable insights into the emotional experiences of customers during waits and their impact on overall shopping satisfaction.

Organized retail Retail checkout Waiting experience Emotional discomfort Grocery shopping India

Digital economy: towards a conceptual research framework based on bibliometric and in-depth analyses

Savastano, M., Spremic, M., Stojcic, N., Gobbi, L. (2024) | pp. 275-306

Abstract

The improvements in connectivity, artificial intelligence, and automation and their increasing penetration into all aspects of society and economy require informed decisions based on rigorous research on the determinants and outcomes of the digital economy. This context has promoted policy incentives dedicated to the digital transformation of business models and societal settings with a potential to disrupt existing markets and form a backbone of future development. The interest in digital economy and the research domains strongly connected to it has generated a wide array of terms that created confusion over its theoretical foundations. Several bibliometric analyses in recent years have attempted to map scientific findings and provide guidelines for future research in this area. However, such analyses draw their conclusions from algorithms that focus on attributes common to all studies without looking at their content. Our study combines bibliometric and in-depth content analyses to shed light on the definition, theoretical underpinnings, and state of the art of research on the digital economy. Our findings show that research in this domain is still in its infancy and the stated focus of studies on digital economy is often not reflected in their content. The study design allows us to make an original contribution by more precisely identifying gaps in the existing knowledge, outlining a detailed research agenda, and providing guidelines for future studies as well as informed policy decisions based on rigorous research on the determinants and outcomes of the digital economy.

digital economy digital transformation bibliometric analysis in-depth content analysis disruptive innovation artificial intelligence

Informality and Inclusion: Assessing the effects of the Shadow Economy and informal labour in Europe

Davidescu, A.A., Manta, E.M., Geambasu, C.M., Birlan, I. (2024) | pp. 307-335

Abstract

The informal economy, often characterized by unregulated and untaxed economic activities, has significant yet understudied implications for sustainable development and inclusivity. This paper explores the influence of the size of the shadow economy and undeclared work patterns (envelope wage, without a formal contract and bogus self-employed) on the Leave No One Behind Index and the Sustainable Development Index developed by the United Nations across European countries from 2000 to 2021. Employing panel data regression models, the research investigates the differential impacts of informality on these indices, revealing a negative correlation with the informal economy and a positive association with various forms of undeclared work. The analysis, comprising 18 models segmented by region – Central and Eastern Europe, Western Europe, and Europe – demonstrates that the adverse effects of the informal economy are more pronounced, whereas the positive contributions of undeclared work patterns are subtler, yet significant. The study's findings suggest a complex interaction between informal economic activities and sustainable development goals, challenging the conventional perspective on informality and its role in inclusive development. The results indicate that while the shadow economy may hinder broad development efforts, informal labor arrangements support vulnerable populations, underscoring the need for nuanced policy interventions that recognize the multifaceted nature of work and its impacts on development.

informality sustainable development leave no one behind informal workers panel data

Organizational strategies and tools of employee well-being as perceived by employees

Molnar, C., Csehne Papp, I., and Juhasz, T. (2024) | pp. 336-361

Abstract

The purpose of the study was to examine the organizational strategy and tools of employee well-being, as perceived by employees. Although improving physical, mental, and social conditions of employees have positive impact on economic performance and competitiveness of organizations, little is known about how employee wellbeing appears in human resource management strategy and practices of organizations. Few research is available examining the adaptability of well-being strategy and tools from the perspective of employees as stakeholders. Therefore, the methodology of the current study was an exploratory sequential mixed method, with an embedded case study. Qualitative exploratory phase consisted of 27 semi-structured interviews with human resource management experts of Hungarian and international for-profit organizations. The results supported the definition for selection criteria of case study sampling and the design of a research tool for the quantitative phase. In the case study, interviews and quantitative research were conducted at the selected organization. The self-developed questionnaire included the Workplace PERMA Profile, reflecting the five pillars of well-being: Positive emotions, Engagement, Relationships, Meaning, and Accomplishment. The questionnaire has been filled out by 222 employees. The data integration results explored that the well-being is less characterized by a strategic approach, despite its importance defined by respondents. Employee perception analysis has led to the creation of employee well-being profiles, mapping organizational tools supporting employee satisfaction, and highlighting the inconsistences of organizational strategy and employee perceptions. The results could contribute to further studies and development of human resource management practices to improve employee well-being by directing the focus on its growing importance in economic and labor competitiveness.

employee well-being organizational strategy human resource management competitiveness

Understanding sustainable purchasing behavior in Romania: Drivers, barriers, and environmental participation

Nicolae, C. (2024) | pp. 362-381

Abstract

In recent years, there has been a growing interest in sustainable purchasing behavior as individuals and organizations seek to align their consumption patterns with environmental and social values. To identify the local nuances of sustainable development in Romania, the current study aims to determine the main drivers and barriers to buying organic products. Various statistical techniques such as factor analysis, correlation, and multiple regression are applied to evaluate data collected from 595 urban consumers through an online survey. The responses are used to classify the participants into three different groups according to their ecological perceptions and preferences. Findings revealed a multifaceted landscape of drivers motivating individuals to engage in sustainable purchasing behavior, including attitude, green product knowledge, social influence and health consciousness. Furthermore, it was found that consumer participation in environmental actions is more often motivated by individual and contextual benefits rather than altruistic beliefs and social values. On the contrary, various barriers hindering the adoption of sustainable consumption practices were identified, such as high prices, limited availability, lack of awareness, and conflicting priorities. The impact of socio-demographic factors (age, gender, education and income) is also considered. To the best of the author's information, this article represents one of the first attempts to provide a conceptual framework for the study of organic consumers in Romania and implement value-based segmentation, covering significant research gaps. By synthesizing the diverse array of drivers and barriers, this review provides valuable insights for policymakers, businesses, and researchers seeking to promote sustainable consumption. Across Europe, and particularly in Romania, this matter must receive the utmost priority.

sustainable purchasing behavior green consumer profile ecological awareness green marketing organic products

Data Quality Annotations - Issue 2

  1. [*4] DOI 0008 (Zuo et al.): Source DOI missing hyphen (mmcks2024-0008), corrected to mmcks-2024-0008.

Issue 3 (No. 3)

Revolutionizing marketing strategies: analyzing guerrilla marketing, brand image, and brand awareness impact on Gen Y purchasing decisions

Khalid, B. (2024) | pp. 382-401

Abstract

The rise of digital technology and social media platforms has made traditional marketing approaches less effective in capturing the attention of the tech-savvy Generation Y. There has been an increased interest in guerrilla marketing tactics, which employ unconventional strategies to engage consumers. This study investigated the impact of guerrilla marketing, brand image, and brand awareness on the purchasing decisions of Generation Y consumers. The study adopted the Hierarchy-of-Effects Theory and conducted an empirical study the following constructs: viral marketing, ambush marketing, buzz marketing, street graphics marketing, brand awareness, brand image, and purchase decision. Data was collected from 442 Generation Y respondents in Thailand. Confirmatory factor analysis was used to analyse the model and construct's reliability. At the same time, the partial least squares structural equation modelling technique was adopted to explore the relationship of the study constructs. The results indicated that the purchase decision of Generation Y was significantly influenced by ambush marketing, buzz marketing, and street graphics marketing. The research revealed that brand image and brand awareness exerted a substantial impact on purchase decisions and served as key mediators in the relationship between guerrilla marketing and purchase decisions among Generation Y. The study emphasised the importance of guerrilla marketing techniques and leverage of the power of social media to influence purchase behaviour. Marketing managers should consider these techniques to attract Generation Y.

guerrilla marketing brand image brand awareness generation Y purchase decision

Analysis of workplace well-being of Slovakian employees during a crisis

Karacsony P., Czokolyova, A., Mura, L. and Streimikis, J. (2024) | pp. 402-418

Abstract

The economic crisis of recent years has had a significant impact on the well-being of employees at work. The coronavirus that appeared in 2019 and the economic crisis have become one of the most powerful influencing factors in terms of workplace well-being. The actuality of the topic is given by the fact that the effects caused by the coronavirus crisis have still left a noticeable impact in many areas of working life. The primary goal of the study was to analyse the workplace well-being in Slovakian small and medium-sized enterprises. The methodology of the research was a questionnaire survey, interviewing a total of 772 employees in 2023. According to the research hypothesis, a significant correlation can be shown between workplace anxiety, nervousness, and sadness (negative emotions) and the achievement of workplace well-being. The obtained results support the correctness of the hypothesis that there is a significant correlation between the prevalence of negative emotions and the achievement of well-being at work. The results also showed how the order of the elements of the negative emotional factor affects the achievement of well-being at work: first of all, sadness at work, then anxiety at work, and finally nervousness at work, had an impact on the development of job satisfaction.

workplace well-being economic crisis employee Slovakia

Sports event quality and athlete's behavioural intentions at the World Wrestling Championship

Matic, R.M., Todorovic, N., Milovanovic, I.M., Stajer, V., Banjac, B., Popovic, S. and Manojlovic, M. (2024) | pp. 419-440

Abstract

The COVID-19 pandemic caused unpredictable times and led to changes in tourism, sporting society, and events organisations. Sports events were postponed or cancelled. Indeed, there was a need to reconstruct the event circumstances for safety reasons. Therefore, this study aimed to provide insights into relationships between sports event quality, satisfaction, and behavioural intentions (repeated destination visits, positive word-of-mouth communication) during the implementation of COVID-19 security risk measures. The sample included 150 athletes from the U23 World Wrestling Championship organised in Belgrade, Serbia, in 2021. The sport event quality, satisfaction, and behavioral intentions were measured with a questionnaire. The proposed model was assessed using a confirmatory factor analysis with structural equation modeling using Smart PLS, SPSS, and AMOS. Results revealed a significant direct effect of the sport event quality (core dimension) and an indirect effect across satisfaction (tangibles and COVID-19 risk measures) on the athletes' behavioural intentions. As wrestlers lived in a "bubble" and competed without spectators during the competition, it is not a surprise that the core dimension of service quality, including the competition itself, the opening ceremony, organisation, time schedule, medal ceremonies, and the total quality of the event, has a significant impact for wrestlers' likelihood of coming back to the city or the country and to recommend the destination to others. This study contributes to advancing the general scientific knowledge concerning understanding sports events from the aspect of sports tourism and event organisation, especially in the post-COVID-19 era.

event quality behavioural intentions satisfaction COVID-19 security measures event organisation

Intelligent systems and consumer neuroscience in the age of computational advertising

Zamecnik, R. (2024) | pp. 441-470

Abstract

The main goal of this article is to provide an overview of the use and characteristics of intelligent systems and neuroscience tools applicable in the field of contemporary advertising. The newly emerging field of computational advertising is undergoing dynamic development, and this concept is now placed in the context of advanced intelligent systems, artificial intelligence, and virtual reality. According to the specified parameters, a systematic literature search of scientific publications was carried out and subsequently evaluated. The research questions are focused on the identification of intelligent systems and current consumer neuroscience tools finding application in the current trend of computational advertising. It follows from the processed systematic literature review that there are currently a number of intelligent systems and also a number of tools in the field of consumer neuroscience that can find application within the broader concept of computational advertising. These more or less intelligent systems and neuroscientific tools are already affecting all phases of the advertising life cycle. At the same time, a number of ethical issues associated with the use of both these technologies and tools have been found, which still need to be explored. The article attempts to fill the gap in the lack of literature dealing with this issue. Last but not least, the article contains a critical view of these new technological possibilities and also describes a number of new ethical challenges arising in this area.

intelligent systems consumer neuroscience computational advertising artificial intelligence ethical concerns

Leveraging ChatGPT for Sustainability: A Framework for SMEs to Align with UN Sustainable Development Goals and tackle sustainable development challenges

Fonseca, L., Oliveira, E., Pereira, T. and Sa, J.C. (2024) | pp. 471-497

Abstract

The United Nations Sustainable Development Goals (SDGs) outline a global agenda for sustainable development, but need more detailed implementation guidelines for businesses, particularly Small and Medium Enterprises (SMEs). Given their limited resources, SMEs face significant challenges in adopting sustainability practices aligned with the SDGs. This study explores the potential of ChatGPT, a large language model, to assist SMEs in overcoming these challenges. The research introduces a ChatGPT-aided framework through a novel methodological approach to help SMEs develop sustainability roadmaps, engage stakeholders, and identify key sustainability goals, risks, opportunities, and Key Process Indicators (KPIs). The case study of an SME in the electronic measurement equipment industry is used to validate the framework. The findings, corroborated by a Focus Group with the participation of academics and SME top managers, demonstrate the framework's potential to enhance SME sustainability practices, contributing to academic discourse and offering practical insights that will inform and empower industry stakeholders. Furthermore, several actions are presented to respond to concerns about the accuracy and reliability of AI-generated recommendations. Finally, future research should seek to validate the proposed framework across a broader range of industries and SME contexts and assess this methodology's application with organisations other than SMEs.

ChatGPT sustainable development Sustainable Development Goals stakeholders' engagement small and medium enterprises

Evaluation criteria for lifestyle applications – The role of MAUQ factors in satisfaction

Keller, V., Printz-Marko, E. and Ercsey, I. (2024) | pp. 498-519

Abstract

The most common health-related apps are lifestyle apps, i.e., fitness, nutrition, diet, and meditation apps, which account for half of all m-health apps on the market. Mobile app-based interventions have been shown to be effective in improving diet-related health outcomes. The aim of this study is to map the usage patterns of lifestyle apps (fitness, diet, and relaxation apps) and identify the role of each factor in the usability of MAUQ (m-Health App Usability Questionnaire) factor - ease of use, interface satisfaction, and usefulness - in overall satisfaction. Data were collected through an online survey in Hungary with 348 users of various lifestyle applications, i.e., fitness (30.2%), nutrition (31.3%), and mindfulness (38.5%) apps. Respondents showed a preference for free apps over paid ones and predominantly used iOS operating systems. The partial least squares structural equation modelling (PLS-SEM) method was used to identify the role of usability dimensions in overall satisfaction. The satisfaction of lifestyle app users is positively influenced by 'Ease of Use' and 'Interface and Satisfaction'. However, effectiveness (positive physical and mental health outcomes) negatively influences satisfaction. Research can be particularly useful for app developers, as usability and design (features) play a particularly important role in satisfaction, so these are primary considerations in development.

lifestyle apps ease of use interface and satisfaction effectiveness usefulness MAUQ general satisfaction

Analysing the impact of the biomass sector on economic growth in Romania using econometric modelling

Busu, C., Busu, M., Goia, S. and Nedelcu, C.A. (2024) | pp. 520-537

Abstract

The growing importance of sustainable energy sources, driven by environmental concerns and energy security, has led to increased interest in the biomass sector's impact on economic growth. This study employs multiple linear regression analysis to examine how the biomass sector influences Romania's economic landscape. The aim of this research is to unravel the sector's dynamics, understanding its contribution to the national economy, and exploring its potential in advancing sustainable development objectives. A comprehensive literature review delves into past studies probing the relationship between the biomass sector and economic growth, with an emphasis on the Romanian context. Key economic indicators and variables are identified and included in the regression model. The empirical analysis is based on data obtained from various sources, allowing for a robust examination, and the results of the multiple linear regression analysis reveal significant insights into the dynamics of the biomass sector's impact on economic growth in Romania. Furthermore, potential confounding factors are considered, and their influence on the findings is discussed. The paper also includes a stakeholder analysis for using black pellets as the biomass option of choice in the energy sector. Contributing to existing knowledge, the research sheds light on Romania's biomass sector specific context, while discussing practical and policy implications, and offering guidance to stakeholders and policymakers in sustainable energy and economic development. Emphasising the pivotal role of biomass in economic growth, the study underscores the need for informed decision making and policy development to nurture this sector in Romania.

biomass sector economic growth Romania Multiple Linear Regression Analysis Sustainability Renewable Energy Environmental Impact

Macroeconomic determinants of labour costs in the EU: a comprehensive panel and cluster analysis

Cristescu, A., Stanila, L., Vasilescu, M.D. and Munteanu, A.M. (2024) | pp. 538-554

Abstract

Labour costs are a fundamental component of production expenses, significantly impacting both the quantity and quality of output. This study explores the determinants of labour costs within EU member states that have implemented minimum wage policies over the past two decades. The research technique includes a comprehensive panel analysis of EU member states to identify significant variables influencing labour costs, as well as cluster analysis to discover underlying patterns across the nations under examination. Our findings reveal that higher minimum wage levels, higher employment rates, increased labour productivity, and greater trade openness are positively correlated with higher labour costs. Specifically, increases in these variables lead to higher wages and a broader tax base, while greater trade openness results in elevated labour costs due to expanded market opportunities. Conversely, gross fixed capital formation negatively affects labour costs, as investments in production assets tend to reduce labour requirements or hours worked. The cluster analysis led to the identification of three distinct groups. The first cluster consists of well-developed economies with modest labour cost increases and average minimum wages. The second cluster includes countries with substantial labour cost increases, low minimum wages, and significant productivity gains. The third cluster features nations with high minimum wages and high employment rates. This paper contributes to the field by highlighting the complex interplay between labour costs and economic factors, offering insights for decision-makers to tailor macroeconomic and company-level strategies to specific local conditions. The findings emphasise the importance of balancing wage policies with sustainable economic development to enhance competitiveness while ensuring fair labour conditions.

labour cost minimum wage employment labour productivity panel data cluster analysis European Union

Determinants of mobile stock investment application adoption and its impact on intention to recommend the applications in emerging countries: a case study of Indonesia

Sembel, J.S., Widjaja, A.W. and Antonio, F. (2024) | pp. 555-578

Abstract

Commonly used research models analysing technological adoption, such as the Technology Adoption Model, Theory of Planned Behaviour, and Unified Theory of Acceptance and Use of Technology, mostly emphasise technology-related variables. In the context of mobile stock investment application adoption, this study extends the existing technological adoption models by adding digital financial service-related variables. The purpose of this study is to investigate the main determinants of mobile stock investment application adoption in emerging countries, specifically in Indonesia. The study deployed a quantitative type of research with an online survey questionnaire by recruiting 256 respondents of stock investors who have used mobile applications for a minimum of one year. Data was analysed using partial least squares structural equation modelling (PLS-SEM) with advanced analysis tests. The results confirm the significant influence of performance expectancy, finfluencers, perceived financial risks, perceived financial benefits, perceived technology security, financial literacy, and e-reputation on adoption behaviour. The results also find a significant influence of adoption behaviour on the intention to recommend. Meanwhile, effort expectancy and facilitating conditions were insignificant toward adoption behaviour. These findings signify that the comprehensive research model could contribute to enriching studies on adoption of the mobile technology by extending TPB and UTAUT with specific variables related to stock investment and its impact on the intention to recommend the applications. Finally, the implications of the proposed new model for future research and FinTech practice are discussed.

mobile application adoption stock investment intention to recommend finfluencers perceived financial benefits financial literacy

Issue 4 (No. 4)

Scenario based merger & acquisition forecasting

Khowaja, K., Saef, D., Sizov, S. and Hardle, W. K. (2024) | pp. 579-600

Abstract

While there is no doubt that M&A activity in the corporate sector follows wave-like patterns, there is no uniquely accepted definition of such a "merger wave" in a time series context. Count-data time series models are often employed to measure M&A activity and merger waves are then defined as clusters of periods with an unusually high number of M&A deals retrospectively. However, the distribution of deals is usually not normal (Gaussian). More recently, different approaches that take into account the time-varying nature of M&A activity have been proposed, but still require the a-priori selection of parameters. We propose adapting the combination of the Local Parametric Approach and Multiplier Bootstrap to a count data setup in order to identify locally homogeneous intervals in the time series of M&A activity. This eliminates the need for manual parameter selection and allows for the generation of accurate forecasts without any manual input.

mergers and acquisitions forecasting non stationary time series Poisson modelling change point detection

The potential for sustainable biomass in the Romanian energy sector. Value chain analysis for potential black pellets investments [*5]

Birgen, C., Matei, M., Sannan, S. and Stamule, T. (2024) | pp. 601-617

Abstract

A value chain analysis was conducted to assess the potential of substituting coal with black pellets for energy production in Romania, including an evaluation of feedstock availability. The biomass production landscape in Romania is evolving due to rising demand and a growing number of pellet producers competing for raw materials. This shift is also driven by a decline in wood processing and exploitation activities, primarily due to reduced access to forest resources, legislative instability, and administrative complexities. Romania harvests 19 million cubic meters of wood annually, utilising only 50% of its sustainable harvesting capacity, which is equal to the natural growth rate of its forests. The operational costs for the value chains involved in power generation from black pellets and coal in a 50 MW power plant were also estimated. For the black pellets value chain, the annual operational costs are approximately 100.68 million lei – more than five times higher than the estimated 18.18 million lei for coal. This significant cost difference arises from higher expense of biomass harvesting compared to coal mining. The black pellets value chain also involves biomass pretreatment and steam explosion processes, which require electricity for feasibility. Additionally, the higher ash content of coal could increase the overall expenses due to ash disposal costs, although these costs were not included in this analysis.

Biomass value chain coal energy production power plant operating cost

The impact of social media marketing efforts on buying intentions within the brewing sector

Lima, A., Cruz, M. and Pacheco, J. (2024) | pp. 618-643

Abstract

Social Media Marketing Activities (SMMA) encompass several dimensions that enhance brand engagement on social media platforms: Entertainment focuses on engaging users through fun; Interaction emphasises the two-way communication between the brand and its consumers; Trends involves leveraging current cultural and market trends; Personalisation deals with tailoring messages; Advertising refers to the direct promotion of products; e-WOM Intensity measures the frequency and spread of information; e-WOM Emotional Value evaluates the emotional impact of this information; and e-WOM Content evaluates the quality of information shared. This study used a quantitative methodology to explore the impact of social media marketing activities (SMMA) on Instagram on users' purchase intentions, with specific reference to the SuperBock brand. Data collection was carried out using an online questionnaire. The survey was administered to a non-probabilistic convenience sample of 202 individuals recruited primarily from social media platforms where SuperBock has an active presence. The convenience sampling method is preferred due to its ease of implementation in research design, cost effectiveness and time efficiency. Statistical analysis of the data was carried out using SPSS software. The results indicate that all dimensions of SMMA on SuperBock's Instagram have a positive impact on consumers' purchase intentions. The dimension 'Advertising' exerts the most significant positive impact, followed by 'Emotional Value' and 'Intensity of e-WOM'. It was found that e-WOM dimensions play a significant role in influencing consumers' purchasing decisions. This study advances our understanding of how Instagram influences purchase intentions for SuperBock. The use of a non-probabilistic convenience sample limits the generalisability of conclusions.

Social Media Marketing Activities Instagram e-WOM Buying intention Brewing sector

Unveiling challenges and insights in cloud Enterprise Resource Planning systems adoption: A case study of the Oracle Fusion Cloud ERP [*6]

Rindassu, S-M., Ionescu-Feleaga, L., Ionescu, B-S. and Barbu, A.M. (2024) | pp. 644-666

Abstract

The migration from legacy systems to cloud Enterprise Resource Planning systems is driven by technological advancements and competitive pressure, prompting companies to seek more agile and scalable solutions. Although developers and vendors aim to ease the adoption process, significant challenges persist and can lead to potential disruptions to business operations and affect the organisations' reputation. Starting from a qualitative approach, this study aims to explore and uncover the difficulties faced by end users across different roles and industries. An inductive examination of these challenges is undertaken using a thematic approach, focusing on one of the most acclaimed cloud Enterprise Resource Planning solutions, Oracle Fusion Cloud ERP. Continuing with a quantitative examination, the study comparatively analyses the challenges in terms of industry and their evolution from 2020 to 2023. The research sheds light on the breadth and depth of issues faced by direct beneficiaries, demonstrating that even highly regarded solutions exhibit a myriad of challenges. Therefore, our research provides valuable insights for businesses, practitioners, and researchers, enhancing their understanding of the subject and providing insights into strategic decisions related to adopting and using cloud Enterprise Resource Planning systems. Acknowledging and addressing these challenges is crucial for companies navigating the complexities of cloud Enterprise Resource Planning adoption to achieve the full potential of solutions and achieve sustainable competitive advantages in today's fast-paced business environment.

cloud Enterprise Resource Planning challenges user's reviews insights Oracle Fusion Cloud ERP

Channel preferences: Unveiling omnichannel behavior in sports and leisure product purchases

Nagy, A., Kemeny, I. and Szucs, K. (2024) | pp. 667-691

Abstract

Current customer segmentations in omnichannel retail are based on channel usage and tend to be rather descriptive. In comparison, this research focuses on the role of "need for touch" (NFT) and channel preferences (attractiveness, appropriateness, satisfactoriness) introduced as antecedents to channel choice. The aim of this research was to develop a predictive model of omnichannel purchase behaviour and use its results to identify customer segments in the so far under-researched sports and leisure category, where the key decision factor of NFT seems to dominate when considering information and purchase options. We have examined its role and incorporated it as an exogenous variable and channel preferences as mediating variables in a SEM model to predict omnichannel purchase behaviour. Using the latent scores of channel preferences, we performed a cluster analysis and introduced various segments. In the proposed structural model preferences towards the information channel and the purchase channel serve as key mediators. Webrooming behaviour is negatively related to offline search channel preference, but showrooming is positively related to it. Meanwhile, webrooming behaviour is positively related to offline shopping channel preference, but showrooming is negatively related to it. Competitive mediation results indicate cross-channel synergies and complementary mediation results point out lock-in effects. Six customer segments were identified, and we found significant differences in their shopping behaviour. Lock-in effect arises in the case of online information enthusiasts and online shopping enthusiasts. While in the case of the webrooming-oriented cluster, offline shopping was more appropriate and satisfactory, and positive cross-channel synergies appeared to be prevalent.

omnichannel preferences PLS-SEM modelling customer segmentation lock-in effect need for touch cross-channel synergies

Factors influencing brands' reputation on social media

Alves, J., Teixeira, S., Oliveira, Z. and Teixeira, S. (2024) | pp. 692-709

Abstract

Social networks considerably impact brand reputation, influencing consumer behaviour, perceptions, and purchase intentions. The content of brands on social media is central to consumer attitudes and behaviour and the formulation of opinions about the brand and its reputation. Therefore, this research aims to identify the factors that influence the reputation of brands on social media. A quantitative methodology was adopted using the online questionnaire data collection technique through a non-probabilistic convenience sample (N=185). After statistical analysis using PLS-SEM, the results show that social media influencers contribute to brand reputation on social networks. This article contributes to understanding the role of social networks in brand reputation by showing the aspects that most influence reputation and providing marketing professionals and managers with the most effective tools for their brands' reputation.

brand reputation brand content social media influencers influencer factors

Impact of Website Quality and User Satisfaction on Consumer Loyalty in Lithuanian C2C E-Commerce Platforms

Usas, A., Jasinskas, E., Streimikiene, D. (2024) | pp. 710-724

Abstract

This study was commenced to understand the effect of consumer satisfaction and website quality on loyalty in the Consumer to Consumer (C2C) E-Commerce business. This study used a survey method with the questionnaire as an instrument to gather the data required. As many as 400 respondents participated in this study, whereas all data was collected from those living in Lithuania and have used this website before. All data was then further processed and analysed using SPSS software. Descriptive statistics and regression analyses was used to determine website quality and satisfaction impact for consumer loyalty. After analysing all the gathered data, it can be concluded that website quality, and satisfaction positively affect customer loyalty in the C2C e-commerce business.

website quality consumer loyalty satisfaction C2C E-commerce platforms

Data Quality Annotations - Issue 4

  1. [*5] DOI 0027 (Birgen et al.): Source DOI contained line break/escape character, reconstructed as 10.2478/mmcks-2024-0027.
  2. [*6] DOI 0029 (Rindassu et al.): Source citation line corrupted with PDF header/footer text (645: M & M Vol. 19, No. 4, pp. 644-666, ISSN 2069-8887| Management & Marketing). Title taken from bold heading.